State Farm® Insurance Agent Jessica Shafer

"Le doy 5 estrellas porque tienen calma y paciencia para explicar todo bien detallado, Shellie muchas gracias por ser paciente y buscar un mejor precio para mi seguro de auto ! Gracias por aclarar todas mis dudas ! Fue excelente 👌. Jessica fue espectacular también al atender mi llamada y tratar de entenderme"

"My experience at Jessica Shafer- State Farm Insurance, was the best ever. Agent Kayla Brown, was patient, kind, and professional; and we even shared a laugh as I left out the door....."

"Very helpful and very nice"

"Jessica was very polite and had great consumer service. Jessica was able to answer all my questions in ways I could understand her very well. She was able to get me a very good quote then what I was paying with my last insurance company and I am very pleased. Thank you so much."

"I enjoy the service I receive from the people here especially from Cheyna! She’s always very helpful and make sure I’m given a breakdown of whatever it is we go over. Our conversations are always enjoyable and I couldn’t be more pleased with the outstanding customer service and support offered here."

"Jada helped me get full coverage no hassle. Very knowledgeable and proficient."

"Getting in touch with this State Farm agent was so easy; they answered the phone immediately! Kayla was absolutely wonderful and helped me get my auto and renter's insurance policies all set up for when I make the move to Roanoke from Florida. Just an all-around lovely experience which makes the out-of-state move so much easier. Thank you!"

"Kayla was awesome. Thank you so much."

"Shellie was so sweet and helpful! She made it a breeze to get my rental insurance all set up :)"

"Shellie and Jessica got me an incredible price and did me a solid! So impressed because my insurance company was way more expensive!"

"Muy buena atencion a clientes y amabilidad para responder cualquier inquietud tenida"

"Satisfactory experience. No hassle. Very accomodating. Thank you state farm. (-:"

"Shellie was absolutely amazing and very knowledgeable! Gave us a fast quote and helped us get the best deal for our car insurance , I would 100% recommend her over and over !"

"Very Very good"

"Smooth as can be, Shellie answered every question and even suggested things I didn't think about. Very painless and she saved me money WHILE adding my golf cart."

"All was perfect… thanks."

"Jessica was awesome to work with, knowledgeable, gave us a fast quote and got us insurance on our home and vehicles, saving us a couple hundred dollars for the year. It was very stress free, I'm very happy."

"I have been owed a refund from this branch since February 16th. It is now March 29th and there is no refund money in sight. I have called and emailed multiple times asking about it. All anyone can tell me is that the check was “requested” to be mailed out but no one can tell me if or when it was mailed, and no, they can’t just send it electronically and be done with it because “State Farm doesn’t do that”. Somehow the check just keeps getting “mysteriously” lost in the mail! I would recommend NOT doing business here if you can avoid it because if you’re owed money there’s a chance you may never see it like me."

"OUTSTANDING SERVICE"

"Lately we’ve been having a lot of trouble with another insurance company, with the rates being too high and we kept having issues with them not taking the “automatic” payments we signed up for out, thus incurring late fees that weren’t our fault, Grrrr. But, after we received a call from Kayla at State Farm about a quote, 20mins later we were completely Relieved and satisfied! Who Knew?! The policy we signed up for had rates that were what we’d been expecting from our previous company and we ended up even considering adding life insurance before the call was over. ⭐️ Kudos to Kayla for being so kind, patient, and explaining all info clearly, which made the process not only tolerable, but dare I say Pleasant?!"

"Great service and great price for my policy very friendly people. Im thrilled to have started my policy with them."

"Jessica provided outstanding customer service and professional expertise when I was in search of a different insurance company. She is very knowledgeable about the plans State Farm insurance offers. She eagerly helped me find the best plan that fit my personal needs and made the process seem easy. I will definitely recommend her to others."

"I requested a quote online for homeowners an auto insurance. I received a call from Jessica the next day and the rates were significantly lower than my previous insurance company. Jessica made the process extremely easy and was great to work with. I would highly recommend her as an insurance agent."

"Customer service great rates cheaper than others"

"Fabulous service from Jada at Jessica Shafer State Farm. Took all the time needed so that I understood the options and worked with me to get a really competitive deal. Am moving both my auto and home insurance over to them. It makes such a difference to be able to contact a specific person rather than sit on a call center!! Much appreciated, this really made my day."