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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandon Martin

July 16, 2024

5  out of  5 rating by Brandon Martin
"Jada helped me get full coverage no hassle. Very knowledgeable and proficient."
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Alora Cummings

July 10, 2024

5  out of  5 rating by Alora Cummings
"Getting in touch with this State Farm agent was so easy; they answered the phone immediately! Kayla was absolutely wonderful and helped me get my auto and renter's insurance policies all set up for when I make the move to Roanoke from Florida. Just an all-around lovely experience which makes the out-of-state move so much easier. Thank you!"
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Leon Hood

July 3, 2024

5  out of  5 rating by Leon Hood
"Kayla was awesome. Thank you so much."
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Austin Fitzgerald

June 27, 2024

5  out of  5 rating by Austin Fitzgerald
"Shellie was so sweet and helpful! She made it a breeze to get my rental insurance all set up :)"
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greg goebel

May 24, 2024

5  out of  5 rating by greg goebel
"Shellie and Jessica got me an incredible price and did me a solid! So impressed because my insurance company was way more expensive!"
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Loren Garcia

May 24, 2024

5  out of  5 rating by Loren Garcia
"Muy buena atencion a clientes y amabilidad para responder cualquier inquietud tenida"
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Eleanor Sumagang

May 15, 2024

5  out of  5 rating by Eleanor Sumagang
"Satisfactory experience. No hassle. Very accomodating. Thank you state farm. (-:"
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Zaira Vasquez

April 29, 2024

5  out of  5 rating by Zaira Vasquez
"Shellie was absolutely amazing and very knowledgeable! Gave us a fast quote and helped us get the best deal for our car insurance , I would 100% recommend her over and over !"
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Robe Diaz

April 22, 2024

5  out of  5 rating by Robe Diaz
"Very Very good"
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Cole Mastin

April 19, 2024

5  out of  5 rating by Cole Mastin
"Smooth as can be, Shellie answered every question and even suggested things I didn't think about. Very painless and she saved me money WHILE adding my golf cart."
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Tuw?! Nav

April 5, 2024

5  out of  5 rating by Tuw?! Nav
"All was perfect… thanks."
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Destinee Puckett

April 3, 2024

5  out of  5 rating by Destinee Puckett
"Jessica was awesome to work with, knowledgeable, gave us a fast quote and got us insurance on our home and vehicles, saving us a couple hundred dollars for the year. It was very stress free, I'm very happy."
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Amy Floyd

March 29, 2024

1  out of  5 rating by Amy Floyd
"I have been owed a refund from this branch since February 16th. It is now March 29th and there is no refund money in sight. I have called and emailed multiple times asking about it. All anyone can tell me is that the check was “requested” to be mailed out but no one can tell me if or when it was mailed, and no, they can’t just send it electronically and be done with it because “State Farm doesn’t do that”. Somehow the check just keeps getting “mysteriously” lost in the mail! I would recommend NOT doing business here if you can avoid it because if you’re owed money there’s a chance you may never see it like me."
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Renee Lacy

March 19, 2024

5  out of  5 rating by Renee Lacy
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Mandy Marie

March 5, 2024

5  out of  5 rating by Mandy Marie
"Lately we’ve been having a lot of trouble with another insurance company, with the rates being too high and we kept having issues with them not taking the “automatic” payments we signed up for out, thus incurring late fees that weren’t our fault, Grrrr. But, after we received a call from Kayla at State Farm about a quote, 20mins later we were completely Relieved and satisfied! Who Knew?! The policy we signed up for had rates that were what we’d been expecting from our previous company and we ended up even considering adding life insurance before the call was over. ⭐️ Kudos to Kayla for being so kind, patient, and explaining all info clearly, which made the process not only tolerable, but dare I say Pleasant?!"
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Michelle Maxey

January 24, 2024

5  out of  5 rating by Michelle Maxey
"Great service and great price for my policy very friendly people. Im thrilled to have started my policy with them."
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Danielle Cohan

January 20, 2024

5  out of  5 rating by Danielle Cohan
"Jessica provided outstanding customer service and professional expertise when I was in search of a different insurance company. She is very knowledgeable about the plans State Farm insurance offers. She eagerly helped me find the best plan that fit my personal needs and made the process seem easy. I will definitely recommend her to others."
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William Sankbeil

November 21, 2023

5  out of  5 rating by William Sankbeil
"I requested a quote online for homeowners an auto insurance. I received a call from Jessica the next day and the rates were significantly lower than my previous insurance company. Jessica made the process extremely easy and was great to work with. I would highly recommend her as an insurance agent."
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October 20, 2023

5  out of  5 rating by Ericka
"Customer service great rates cheaper than others"
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Jennifer Case

October 9, 2023

5  out of  5 rating by Jennifer Case
"Fabulous service from Jada at Jessica Shafer State Farm. Took all the time needed so that I understood the options and worked with me to get a really competitive deal. Am moving both my auto and home insurance over to them. It makes such a difference to be able to contact a specific person rather than sit on a call center!! Much appreciated, this really made my day."
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Sean Walters

September 21, 2023

5  out of  5 rating by Sean Walters
"Amazing and friendly staff! They always go beyond my expectations to help ;)"
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tounsia fi America

September 18, 2023

5  out of  5 rating by tounsia fi America
"The best insurance company best customer service highly recommended"
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Willie Hylton

August 21, 2023

5  out of  5 rating by Willie Hylton
"Best State Farm Agent. Takes care of her customers."
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Judy Robbins

August 9, 2023

5  out of  5 rating by Judy Robbins
"Kayla Brown was absolutely wonderful she is a great asset to state farm I will recommend her to anyone who is looking for insurance"
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Alan Vasquez

July 29, 2023

5  out of  5 rating by Alan Vasquez
"I got life insurance set up and Shellie made everything fast and easy. Every question I had was answered, very helpful, and got me the best rate I could get. I recommend calling Shellie if you are in need of getting any kind of insurance."