State Farm® Insurance Agent Jessica Shafer
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dallas Serfass
September 1, 2026
"Kayla was dope and helped me out a ton. she was very quick with everything and very transparent"
"I am glad we measured up to your expectations!"
Terry Blakely
August 13, 2026
"Very professional and friendly office. Jessica and her team were very helpful in my transition from another company. I appreciate the time they took to explain the coverages and why certain parts are especially important."
"Thanks so much for the amazing review, Terry! We really appreciate your support here in Roanoke. Just reach out anytime if you need us - we’re here for you. "
Jenry Romingo
August 6, 2026
"Muy amable eficiente y pariente"
"Gracias por tomar un tiempo para publicar su muy amable reseña sobre el equipo de Jessica Shafer, agente de State Farm, aquí en Roanoke. "
Theresa Frame
July 25, 2026
"Got a great new rate!"
"Thank you. yes, our rates are incredible!"
Marc D Bloomberg
July 15, 2026
"kayla was friendly, efficient and knowledgeable... very helpful and pleasant"
"Thank you for your kind words. "
Junior Pierre
June 26, 2026
"You deserve it Jessica Shafer, Good job"
"Junior, thank you for your wonderful review of State Farm Agent Jessica Shafer’s Team!"
Matthew Carter
June 23, 2026
"Literally saved me half of my previous insurance company that starts with a P. Rate with new car added into the mix was still cheaper. Friendly, efficient, and I'm here to spread the word. Jessica rocks!"
"Thank you for the amazing review, Matthew! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Kianna S
May 27, 2026
"Would never do business again. terrible customer service terrible communication. Maria Miguel so unprofessional and rude. Words can’t express how I feel with this terrible branch off of state farm . Oh and Jessica the worst. Birds of feather stick together"
"Kianna, we regret that your experience with us here on State Farm Agent Jessica Shafer’s Team was unsatisfactory. Please accept our sincerest apologies for any frustration or inconvenience this may have caused. Our team is dedicated to continuous improvement, and your feedback is instrumental in helping us refine our approach."
Donnie Moore
May 20, 2026
"My experience was great! The efficiency was amazing and I’m very pleased with how quickly the process went!!"
"Thank you for your kind review of State Farm Agent Jessica Shafer’s Team. We appreciate it!"
dinner Mathews
May 20, 2026
"Killian was incredibly helpful with getting my auto and renters bundle insurance set up. He took his time explaining which policy was best for me and help me save lots of money! Thank you Killian Kerr!"
"dinner, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jessica Shafer’s Team!"
Carlos Sierra
May 6, 2026
"excellent. customer service. and. communication I am very satisfied. thanks to todobel. team"
"Carlos, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Jessica Shafer’s Team is just a call or email away!"
Ken Brown
April 22, 2026
"Great experience with Jessica! Super helpful every time I need to get something done!"
"Ken, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jessica Shafer’s Team—we are always here to help!"
GABRIELA ALEJANDRA Martínez Uzcategui
April 21, 2026
"Buena atención y solución inmediata."
"Agradecemos su reseña, GABRIELA. Gracias por sus amables comentarios con respecto al equipo de Jessica Shafer, agente de State Farm. "
Gabriela Martinez (Maruzca92)
April 20, 2026
"Excelente atención . Lo recomiendo ."
"Gracias por su reseña de cinco estrellas. Agradecemos sus comentarios y nos complace saber que tuvo una experiencia positiva con el equipo de Jessica Shafer, agente de State Farm. Si tiene más preguntas o necesita ayuda, no dude en comunicarse con nosotros aquí en Roanoke. "
Tricia Hulsey
April 2, 2026
"Fantastic team to work with! I Highly recommend Jessica Shafer."
"Thank you for your kind words.
"
Yolanda Johnson
March 16, 2026
"Everything was quick and smooth!"
"I'm glad to hear that everything was quick and smooth! If you need any more help or have questions, feel free to ask."
Nikita Chaudhary
March 10, 2026
"Wow it’s so nice to talk with Jessica. It’s amazing. They are so nice and understand for our things and take care very very, very good. I’m so happy to have an Insurance with them. I love it."
"Thank you so much for your kind words! We're thrilled to hear that we provided you with such excellent care and support. Your happiness and satisfaction mean the world to us. We're grateful to have you with us and look forward to continuing to serve you"
Krishnaji Kannan
February 13, 2026
"Knowledgeable people and highly professional. Very good customer service"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jessica Shafer’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Pat Dwyer
January 30, 2026
"Extremely patient and informative. I was able to save money on my new homeowners policy."
"Pat, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jessica Shafer’s Team!"
Mackenzie creed
January 16, 2026
"Killian was great! He helped me start my new policy the same day I called and was very thorough and helpful!!! Thank you so much Killian!!!"
"That's wonderful to hear! I'll make sure to pass along your kind words to Killian. If you need any further assistance or have questions about your policy, feel free to reach out. Thank you for sharing your positive experience!"
Todd Kready
December 11, 2025
"They cut my insurance cost by 60%!!!! Was paying $140 with progressive, paying $60 with State Farm with better coverage!!!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Fran Shaffron
December 4, 2025
"The best experience! Kayla was knowledgeable, efficient, and kind. Acquiring a new policy over the phone took all of ten minutes..highly recommend!"
"Thank You! We appreciate your business. "
Hedy masters
November 5, 2025
"She was very cordial and answered all my questions."
"We appreciate your review! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Emma White
November 2, 2025
"Jessica and her team have made my first experience with insurance and State Farm very simple and stress free. She’s very knowledgeable regarding her work and incredibly patient with clients."
"We really appreciate your review. I am glad you are happy with us. Hope to have many years together with you."
Daniel White
October 29, 2025
"Jessica SHAFER and her team are the pinnacle of professionalism. They are always ready to listen to our needs and help in any way possible. My family and I have numerous policies with State Farm through Jessica's office and we would never think of working with anyone else. We have recommended Jessica and her team to everyone we know and will recommend them to everyone we meet. Moving through our daily lives knowing that we have Jessica's team and State Farm Insurance backing us up provides a peace of mind that you simply cannot put a price tag on. THANK YOU ALL for providing the highest quality customer service and personal care."
"Hey Daniel! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."