State Farm® Insurance Agent Jessica Shafer

"Exceptionally Prompt & Pleasant! Excellent Service! Jessica promptly returned my phone message requesting assistance with a minor update to a policy. She was exceptionally pleasant and completed the update during the phone call! I have enjoyed having State Farm auto insurance for over 45 years and State Farm home insurance for over 30 years! Thank You Jessica for your prompt and pleasant assistance today!"

"I had both my home and auto policies through this office and was initially assisted by Kayla St. Pierre. I clearly explained that I maintain residences in both Virginia and Maryland and that my vehicles are registered in each state. She assured me this would not be an issue since State Farm provides nationwide coverage. Three months later, I was informed by the Maryland DMV that State Farm had never submitted proof of insurance, and my tags were scheduled for suspension within 15 days. When I contacted both Kayla and Jessica Schaeffer, I was repeatedly redirected to other departments and even told to contact different offices in an attempt to avoid responsibility. After speaking with a senior agent, it was confirmed that both Kayla and Jessica are new and that Kayla’s oversight caused this issue. Instead of taking accountability and resolving the problem, they avoided calls and provided misleading information about their availability. Their lack of professionalism, accountability, and transparency was unacceptable. I have since transferred my policies to another State Farm office and filed a complaint with the compliance department. While multiple senior advisors and officers have since apologized for the error and the inappropriate handling by this office, Jessica Schaeffer continues to avoid my calls and directs others to give various excuses to avoid speaking with me. I strongly recommend choosing any other State Farm office in Roanoke to avoid similar issues. EDIT TO RESPOND TO JESSICA'S RESPONSE: I find it disappointing that Jessica had the time to respond to this review but has yet to return my calls regarding an active policy still under her office. Multiple senior advisors have already acknowledged that it was inappropriate and unprofessional for her to try to “pawn me off” to another office rather than take responsibility for her own mistake. It is very apparent that even in your response, you are untruthful. This further proves the lack of accountability and professionalism I experienced firsthand."

"Kayla was so helpful for my insurance needs. Everyone here is great and puts the customer first. They got me a great price quick and easy"

"A+ agency. Very knowledgeable staff"

"Great service, knowledgeable and friendly!"

"Reached out to her after being disappointed by my previous company she made everything smooth and easy for me and saved me a ton of money monthly !! Thank you again"

"I can’t complement Shellie and Jessica enough for their professionalism and sincere desire to answer our insurance questions and ensure we have the proper coverage. They are easy to work with and very friendly."

"I am moving to Virginia from out of state, and Shellie made it super easy to get my new policies and was very kind and helpful!"

"Killian and Jessica were both very helpful, efficient and professional. I really appreciated the service I received. Along with not being pushy and trying to sell more then what I asked for !! Thank you"

"Kayla was helpful getting my quotes and setting up my auto n renters insurance. She was friendly n answered all my questions. Definitely recommend them!!"

"This State Farm office is amazing. I recently had to adjust my life insurance policy and move auto insurance from another carrier and the people in this office were amazing. Specifically. Kayla St. Pierre. I did not have to wait at all. Everyone in the office was nice and respectful and they even gave me a pop figure before I left. Awesome office awesome people I highly recommend them if you’re in the Roanoke Valley."

"The process of signing up with State Farm was excellent. Shellie was very professional and prompt with the process. It was as if we had a conversation before. A welcoming conversation and she was very polite and helpful. Thank you Shellie and I look forward to communicating with your organization in the future. Sincerely. Paul Smith"

"Miss Jessica Schaefer the State farm agent sign me up for a policy that gave me more coverage for $39 a month. My other policy with progressive was costing me about $149 a month for less coverage. I would strongly recommend State farm for that better price. Miss Jessica is a highly skilled insurance agent."

"Shelley was very professional, friendly, and understanding of the kind of the insurance appropriate to my need. I will recommend your Agency to my family, friends, and co-workers."

"Shellie was amazing help on answering all my questions! She explained in detail all the information she provided for me. Made me feel super confident on choosing State Farm! 100% recommend her for any help!"

"It was a pleasure to talk with Shellie. She was very helpful&accomadating to our insurance needs."

"Le doy 5 estrellas porque tienen calma y paciencia para explicar todo bien detallado, Shellie muchas gracias por ser paciente y buscar un mejor precio para mi seguro de auto ! Gracias por aclarar todas mis dudas ! Fue excelente 👌. Jessica fue espectacular también al atender mi llamada y tratar de entenderme"

"My experience at Jessica Shafer- State Farm Insurance, was the best ever. Agent Kayla Brown, was patient, kind, and professional; and we even shared a laugh as I left out the door....."

"Very helpful and very nice"

"Jessica was very polite and had great consumer service. Jessica was able to answer all my questions in ways I could understand her very well. She was able to get me a very good quote then what I was paying with my last insurance company and I am very pleased. Thank you so much."

"I enjoy the service I receive from the people here especially from Cheyna! She’s always very helpful and make sure I’m given a breakdown of whatever it is we go over. Our conversations are always enjoyable and I couldn’t be more pleased with the outstanding customer service and support offered here."

"Jada helped me get full coverage no hassle. Very knowledgeable and proficient."

"Getting in touch with this State Farm agent was so easy; they answered the phone immediately! Kayla was absolutely wonderful and helped me get my auto and renter's insurance policies all set up for when I make the move to Roanoke from Florida. Just an all-around lovely experience which makes the out-of-state move so much easier. Thank you!"

"Kayla was awesome. Thank you so much."

"Shellie was so sweet and helpful! She made it a breeze to get my rental insurance all set up :)"